Sheraton Toronto Airport Hotel & Conference Centre

The staff were courteous and helpful. The van from the airport was a little tricky because many vans were arriving at a busy time and there was more than one Sheraton. Dinner was excellent and part of why I chose this hotel over others. The breakfast buffet included healthy choices and vegans seated near me were satisfied. Although I tried for a discount, adding flexibility options drove the price up more than I anticipated but it couldn`t be helped.

The hotel and restaurant staff were helpful and accomodating. I especially appreciated their willingness to prepare documents for me that were essential for returning to my country of residence. I liked watching the planes taking off and landing directly over the hotel, and was amazed that the sound-proofing managed to prevent most of the sound from bothering my sleep (3rd floor first visit, 5th floor second visit, 8 floors available). The bed and pillows were comfortable, the blanket was light but warm enough, and the heating could be controlled in each room. Water pressure was good at all times.

The hotel was convenient to the airport. It was comfortable, clean, and spacious.

I stayed in this hotel for one night only on my way from Toronto airport to my final destination. The travel from airport to hotel was via a free shuttle service. I asked around and found the shuttle waiting at the designated spot. The driver only wanted to confirm I was heading to the right Sheraton hotel (there are 2- one is nearer to the airport and accessible via terminal 1, this one was farther away and accessible via shuttle). The shuttle took about 10-15 minutes to get there. The hotel staff were nice and friendly. They checked me in without any hassle. The room itself was nice and clean, with all the usual amenities such as tea/coffee, iron + table. The bathroom was nice and clean too and nothing was broken. The bed mattress was nice and comfy but the pillows were too soft. I did not use the restaurant though I am told they serve halal food (I was told to inform the chef about the choices). The next morning, I loved the buffet breakfast. I particularly liked the "on demand" omelette service and the friendly chef who made it. Later, I took the shuttle back to the airport to catch the UP express. I did not use the parking service. I also did not use the fitness centre and did not look around for any local shops, so unable to comment on these. All in all, my stay was pleasant and I am very happy. I found the facilities nice and clean, and staff were pleasant. I now have a nice hotel on my list for a stopover if heading to/from Toronto Pearson airport.

Extremely comfortable and very spacious room - immaculate and recently renovated. Lovely housekeeping staff - special mention for Housekeeping Manager Sachi. She was so helpful in sorting out our room for us and so friendly. We were delighted with the late check out the staff arranged as our flight was quite late in the day - staff were most helpful in arranging this. Great shuttle to the airport with a lovely driver. Breakfast was excellent - the most amazing chef on the omelette station. Best omelette we've ever had and he took the time to chat to all the guests which was really nice.